This is the start of the journey as Pepper evolves its offering to better serve existing customers. The enhancement is the initial step towards enabling Pepper customers to seamlessly transfer mortgages to an alternative product within our range. This process will support more customers who are nearing the end of their term by providing enhanced options to help meet their evolving needs.
The proposition offers existing Pepper Money customers the opportunity to remortgage onto one of the lender’s current products, with the exclusive benefits of no application fee, no completion fee, and free standard legals. Qualifying remortgage cases will also benefit from an AVM, increasing efficiency and speed of processing.
Eligible Pepper Money customers will be contacted three months before the expiration of their current mortgage deal to make them aware of the product range available. Early repayment charges may be applicable if completion takes place before the end of their current term. If they would like to proceed, customers are advised to speak to their broker.
Access to the fee free proposition will require a full remortgage application and brokers will receive a full standard proc fee as part of the process. Whilst their customers could also benefit from a rate reduction across the Pepper 36 residential range.
For customers new to Pepper Money, they have decided to replace free legals on residential remortgage products with £350 fee-assisted cashback.
Paul Adams, Sales Director at Pepper Money, says: “Many customers coming to the end of existing fixed rates are faced with the prospect of paying substantially higher costs for their mortgage as a result of rising interest rates. At Pepper Money, we are always looking at ways to make things easier for existing and new customers. While we cannot change the rising rate environment, we have identified an opportunity to provide customers with exclusive access to a reduced fee remortgage proposition, which features no application or completion fee and free standard legal work.
We will be writing to existing customers reaching the maturity of their product, asking them to speak to their broker about our remortgage offering. The products are available on sourcing systems, alternatively, brokers could also contact Pepper Money directly to discuss the options and the application process.
“A recent customer satisfaction survey found that 87% of Pepper Money customers were very satisfied with their mortgage and 83% said they would recommend Pepper Money to friends and family. So, we have every reason to believe that this will be a very popular proposition both for customers and for brokers.”
Paul Adams,
Sales Director
at Pepper Money