Service Levels
Service levels
Our latest service levels
Our latest Pepper Money service levels show how quickly we’re currently processing mortgage applications on behalf of our customers.
What we’re working on
January 22, 2025 9:53 am
Our call capacity (average)
9am
9am
10am
10am
11am
11am
12pm
12pm
1pm
1pm
2pm
2pm
3pm
3pm
4pm
4pm
5pm
5pm
Referrals
Working on DIP referrals received on:
21st January
Messages
Responding to application portal broker messages received on:
21st January
Reviews
Reviewing offer assessment sent to our underwriters on:
21st January
Applications
Working on applications received on:
21st January
Valuations
Currently reviewing valuations received on:
21st January
Calls
Answering calls in less than (average speed):
< 2 minute(s)