Downloads
Find all the material you need for your next first charge application
First Charge - Intermediary
Residential Downloads
First Homes Downloads
Name | Date | Format | |
|---|---|---|---|
First Homes Criteria Guide This contains all the criteria related to our First Homes range. | January 2025 | PDF | Download |
First Homes Product Guide This contains all the information about our First Homes range. | January 2025 | PDF | Download |
First Homes Application Portal Guide This contains all the information about our First Homes application portal. | January 2025 | PDF | Download |
Right to Buy Downloads
Name | Date | Format | |
|---|---|---|---|
Right to Buy Criteria Guide This contains all the criteria related to our Right to Buy range. | January 2025 | PDF | Download |
Right to Buy Product Guide This contains all the information about our Right to Buy range. | January 2025 | PDF | Download |
Right to Buy Application Portal Guide This contains all the information about our Right to Buy application portal. | January 2025 | PDF | Download |
Help to Buy Downloads
Name | Date | Format | |
|---|---|---|---|
Help to Buy Criteria Guide This contains all the criteria related to our Help to Buy range. | January 2025 | PDF | Download |
Help to Buy Product Guide This contains all the information about our Help to Buy range. | January 2025 | PDF | Download |
Help to Buy Application Portal Guide This contains all the information about our Help to Buy application portal. | January 2025 | PDF | Download |
Shared Ownership Downloads
Application Guides and Downloads
Name | Date | Format | Download |
|---|---|---|---|
Pepper Your Guide We’ve compiled a detailed guide to give you all you need to submit an application to us quickly and efficiently. | January 2025 | PDF | Download |
Free Legals Remortgage Guide This guide is designed to provide you with information around our Free Legals Remortgage proposition, including what to expect, timeframes, hints and tips, costs breakdown and extra steps to consider. | January 2025 | PDF | Download |
Application details This document can be used to capture your client’s details before entering the case on to our application portal. Please don’t upload this form as part of any applications. | January 2025 | PDF | Download |
Application form declaration Please use this document if you need your client(s) to sign a declaration before you submit an application. In all other situations use the personalised declaration that’s provided once an application is submitted on our application portal. | January 2025 | PDF | Download |
Tariff of charges This document details all the fees and charges your clients may incur. | January 2025 | PDF | Download |
Application portal guide This guide will help you navigate around and submit a case on our new application portal. | January 2025 | PDF | Download |
Confirmation of gifted deposit This template can be used if your client is receiving a gifted deposit to assist in the purchase of a property. | January 2025 | Word Document | Download |
Broker declaration This document is to be signed by the intermediary who provided the advice to the applicants. | January 2025 | PDF | Download |
Direct debit mandate Supplement to the main application form – for applicants looking to set up a direct debit. | January 2025 | PDF | Download |
Credit Reference Agency Information Notice (CRAIN) This document describes how the three main credit reference agencies Callcredit, Equifax and Experian, each use and share personal data. | January 2025 | PDF | Download |
DMP supplementary information sheet You’ll need to fill in this form and upload it to our application portal for any applications where your client is in an active Debt Management Plan. | January 2025 | PDF | Download |
Terms of Business Intermediaries Please read these Intermediary Terms carefully. By using the Pepper Online Application System and/or submitting Applications to us, you agree to be legally bound by these Intermediary Terms. | January 2025 | PDF | Download |
Transfers of Equity Fact Sheet Questions about Transfers of Equity with Pepper Money. | January 2025 | PDF | Download |
Pepper Money USP Sheet All the benefits of placing your Residential and Affordable Home Ownership cases with us | January 2025 | PDF | Download |
Useful Templates
Name | Date | Format | Download |
|---|---|---|---|
Mortgage budget planner This planner will help calculate how much your client can afford to pay based on their budget. | January 2025 | PDF | Download |
Portfolio Schedule All buy-to-let Landlords will need to download and save this document, before completing the Portfolio Schedule electronically | January 2025 | Excel | Download |
Service levels
Our latest service levels
Our latest Pepper Money service levels show how quickly we’re currently processing mortgage applications on behalf of our customers.
What we’re working on
January 30, 2025 12:01 pm
Our call capacity (average)
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Referrals
Working on DIP referrals received on:
27th January
Messages
Responding to application portal broker messages received on:
27th January
Reviews
Reviewing offer assessment sent to our underwriters on:
27th January
Applications
Working on applications received on:
27th January
Valuations
Currently reviewing valuations received on:
27th January
Calls
Answering calls in less than (average speed):
< 2 minute(s)
Need help with your mortgage case?
To discuss a case, or find out more about our products, call our experienced team. Ready to submit? Log into the application portal to get started, or register if it’s your first case with Pepper Money.