Downloads
Find all the material you need for your next first charge application
First Charge - Intermediary
Residential Downloads
First Homes Downloads
Name | Date | Format | |
|---|---|---|---|
First Homes Criteria Guide This contains all the criteria related to our First Homes range. | November 2024 | PDF | Download |
First Homes Product Guide This contains all the information about our First Homes range. | November 2024 | PDF | Download |
First Homes Application Portal Guide This contains all the information about our First Homes application portal. | November 2024 | PDF | Download |
Right to Buy Downloads
Name | Date | Format | |
|---|---|---|---|
Right to Buy Criteria Guide This contains all the criteria related to our Right to Buy range. | November 2024 | PDF | Download |
Right to Buy Product Guide This contains all the information about our Right to Buy range. | November 2024 | PDF | Download |
Right to Buy Application Portal Guide This contains all the information about our Right to Buy application portal. | November 2024 | PDF | Download |
Help to Buy Downloads
Name | Date | Format | |
|---|---|---|---|
Help to Buy Criteria Guide This contains all the criteria related to our Help to Buy range. | November 2024 | PDF | Download |
Help to Buy Product Guide This contains all the information about our Help to Buy range. | November 2024 | PDF | Download |
Help to Buy Application Portal Guide This contains all the information about our Help to Buy application portal. | November 2024 | PDF | Download |
Shared Ownership Downloads
Application Guides and Downloads
Name | Date | Format | Download |
|---|---|---|---|
Pepper Your Guide We’ve compiled a detailed guide to give you all you need to submit an application to us quickly and efficiently. | November 2024 | PDF | Download |
Free Legals Remortgage Guide This guide is designed to provide you with information around our Free Legals Remortgage proposition, including what to expect, timeframes, hints and tips, costs breakdown and extra steps to consider. | November 2024 | PDF | Download |
Application details This document can be used to capture your client’s details before entering the case on to our application portal. Please don’t upload this form as part of any applications. | November 2024 | PDF | Download |
Application form declaration Please use this document if you need your client(s) to sign a declaration before you submit an application. In all other situations use the personalised declaration that’s provided once an application is submitted on our application portal. | November 2024 | PDF | Download |
Tariff of charges This document details all the fees and charges your clients may incur. | November 2024 | PDF | Download |
Application portal guide This guide will help you navigate around and submit a case on our new application portal. | November 2024 | PDF | Download |
Confirmation of gifted deposit This template can be used if your client is receiving a gifted deposit to assist in the purchase of a property. | November 2024 | Word Document | Download |
Broker declaration This document is to be signed by the intermediary who provided the advice to the applicants. | November 2024 | PDF | Download |
Direct debit mandate Supplement to the main application form – for applicants looking to set up a direct debit. | November 2024 | PDF | Download |
Credit Reference Agency Information Notice (CRAIN) This document describes how the three main credit reference agencies Callcredit, Equifax and Experian, each use and share personal data. | November 2024 | PDF | Download |
DMP supplementary information sheet You’ll need to fill in this form and upload it to our application portal for any applications where your client is in an active Debt Management Plan. | November 2024 | PDF | Download |
Terms of Business Intermediaries Please read these Intermediary Terms carefully. By using the Pepper Online Application System and/or submitting Applications to us, you agree to be legally bound by these Intermediary Terms. | November 2024 | PDF | Download |
Transfers of Equity Fact Sheet Questions about Transfers of Equity with Pepper Money. | November 2024 | PDF | Download |
Pepper Money USP Sheet All the benefits of placing your Residential and Affordable Home Ownership cases with us | November 2024 | PDF | Download |
Useful Templates
Name | Date | Format | Download |
|---|---|---|---|
Mortgage budget planner This planner will help calculate how much your client can afford to pay based on their budget. | November 2024 | PDF | Download |
Portfolio Schedule All buy-to-let Landlords will need to download and save this document, before completing the Portfolio Schedule electronically | November 2024 | Excel | Download |
Service levels
Our latest service levels
Our latest Pepper Money service levels show how quickly we’re currently processing mortgage applications on behalf of our customers.
What we’re working on
January 14, 2025 3:53 pm
Our call capacity (average)
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Referrals
Working on DIP referrals received on:
14th January
Messages
Responding to application portal broker messages received on:
14th January
Reviews
Reviewing offer assessment sent to our underwriters on:
14th January
Applications
Working on applications received on:
14th January
Valuations
Currently reviewing valuations received on:
14th January
Calls
Answering calls in less than (average speed):
< 2 minute(s)
Need help with your mortgage case?
To discuss a case, or find out more about our products, call our experienced team. Ready to submit? Log into the application portal to get started, or register if it’s your first case with Pepper Money.