Service Levels
Service levels
Our latest service levels
Our latest Pepper Money service levels show how quickly we’re currently processing mortgage applications on behalf of our customers.
What we’re working on
December 27, 2024 12:34 am
Our call capacity (average)
9am
9am
10am
10am
11am
11am
12pm
12pm
1pm
1pm
2pm
2pm
3pm
3pm
4pm
4pm
5pm
5pm
Referrals
Working on DIP referrals received on:
17th December
Messages
Responding to application portal broker messages received on:
17th December
Reviews
Reviewing offer assessment sent to our underwriters on:
17th December
Applications
Working on applications received on:
17th December
Valuations
Currently reviewing valuations received on:
17th December
Calls
Answering calls in less than (average speed):
< 2 minute(s)